Conduct Standards | FCIC

FCIC establishes conduct standards to ensure that financial professionals act with integrity, skill, care, and diligence. These standards are designed to protect consumers and maintain confidence in the financial system.

Core Conduct Principles

Integrity

Financial professionals must act with integrity, honesty, and fairness in all aspects of their business dealings.

Skill, Care, and Diligence

Professionals must exercise due skill, care, and diligence in carrying out their functions.

Management and Control

Adequate management and control structures must be maintained to ensure proper oversight.

Information to Clients

Clear, fair, and not misleading information must be provided to clients.

Conflicts of Interest

Conflicts of interest must be identified, managed, and disclosed appropriately.

Client Assets

Client assets must be properly segregated and protected.

Customer Protection

Conduct standards include specific requirements to protect customers, including:

Providing suitable products and services based on customer needs
Ensuring fair treatment of all customers
Providing clear and transparent pricing information
Handling complaints effectively and fairly
Protecting customer privacy and data
Ensuring accessibility of services for all customers

Enforcement

FCIC takes breaches of conduct standards seriously and has a range of enforcement tools available, including:

Warnings and public statements
Financial penalties
Restrictions on business activities
Suspension or revocation of authorization
Prohibition of individuals from working in the financial sector

Reporting Concerns: If you believe a financial professional has breached conduct standards, you can report your concerns to FCIC through our complaints process.

Core Conduct Principles

Integrity

Financial professionals must act with integrity, honesty, and fairness in all aspects of their business dealings.

Skill, Care, and Diligence

Professionals must exercise due skill, care, and diligence in carrying out their functions.

Management and Control

Adequate management and control structures must be maintained to ensure proper oversight.

Information to Clients

Clear, fair, and not misleading information must be provided to clients.

Conflicts of Interest

Conflicts of interest must be identified, managed, and disclosed appropriately.

Client Assets

Client assets must be properly segregated and protected.

Customer Protection

Conduct standards include specific requirements to protect customers, including:

Providing suitable products and services based on customer needs

Ensuring fair treatment of all customers

Providing clear and transparent pricing information

Handling complaints effectively and fairly

Protecting customer privacy and data

Ensuring accessibility of services for all customers

Enforcement

FCIC takes breaches of conduct standards seriously and has a range of enforcement tools available, including:

Warnings and public statements

Financial penalties

Restrictions on business activities

Suspension or revocation of authorization

Prohibition of individuals from working in the financial sector

Reporting Concerns: If you believe a financial professional has breached conduct standards, you can report your concerns to FCIC through our complaints process.